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Genesys Gold Partner

Information Systems in Colombia and Brazil Certified in Genesys Gold Partner Program

Information Systems, a Colombia and Brazil company, reseller of Genesys products and provider of professional services consulting and technical support in Latin America, today announced it has become a Gold Certified Genesys Suite Partner. Alcatel-Lucent (Euronext Paris and NYSE: ALU) awards the Gold Certified label to current Genesys Partner Program members who are recognized as expert providers of service with a focus on high customer satisfaction. Information Systems is the first Gold Certified Partner in the CALA region.

Information Systems and Genesys help businesses transform their contact centers into a comprehensive customer service solution that integrates customer conversation and enables efficient operations. Information Systems offers the Genesys Software Suite, which addresses critical enterprise needs by enabling a single, coordinated customer conversation across channels and contact points. Information Systems specializes in the banking, financial services, insurance and telecommunications industries and have a very strong presence in the Outsourcing Market. It has offices in Medellin, Colombia, and Sao Paulo, Brazil.

Designed to improve customer experiences, Genesys Gold Certification program differentiates partners who have gained a superior level of expertise in specific product areas and have illustrated success in customer implementation and support. These Gold Certified Partners offer expert support in CTI and routing of all media types (voice, e-mail, Web, SMS, chat), desktop integration, and reporting. 

“Information Systems is leading the way in Latin America having become Genesys’ first Gold Certified Partner in the region. This is an accomplishment to be proud of and we are eager to support efforts to bring premier customer service to businesses in countries they serve,” said John Carr, Channel lead for Alcatel-Lucent in the Latin American region.

“For over 10 years, we’ve worked with Genesys, and are excited to become the first Gold Certified Partner in Latin America,” said Daniel Papa, Information Systems' Director “We want to show our customers how serious we are about delivering only the best service and support to them.”

Information Systems in Colombia and Brazil and its Genesys Certified Professional (GCP) engineers have demonstrated their commitment by meeting the following criteria:

  • Confirmed, successful customer implementations within the past two years
  • High customer satisfaction verified through surveys
  • A full lab system in place for all certified and supported Genesys products 
  • Extensive staff training for all Genesys products 
  • Professional services methodologies and best practices in place, followed and documented
  • Technical support infrastructure, personnel and practices in place

Genesys Gold Certification is based upon the completion of extensive training on Genesys products, an assessment of skills, ability to design, build and support complex projects and customer satisfaction. Gold Certified Partners gain recognition for their expertise and commitment by qualifying for use of the Genesys-approved Gold logo, receiving exposure and branding through the Genesys Partner directory. In addition, Gold Certified Partners also receive marketing benefits, technical tools and training, and enablement services provided only to Gold partners.

 

Additional details on Genesys Certified Partner Program are available online at

http://www.genesyslab.com/about/partners/certificationprogram

 

 

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